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The Information Technology Infrastructure Library (ITIL®) is a framework with the goal of closing the gap between IT departments and the needs of a business. The application of the developed guidelines within the framework of ITIL® allows IT departments to improve their overall efficiency; from the way IT infrastructure is created and managed to how individual service interactions within the business are conducted.
Through the use of Key Performance Indicators (KPIs), ITIL® measures the effectiveness of an IT organization by analyzing data related to performance, issues, process improvement, and progress. Given its framework structure, one of the key strengths of ITIL® is its ability to be adapted and modified to fit the unique structure and needs of an organization. By not prescribing a specific set of rules, the dynamic nature of ITIL® affords the ability to be scalable and flexible within an organization.
- Sales Rank: #8367 in Audible
- Published on: 2015-09-24
- Format: Unabridged
- Original language: English
- Running time: 135 minutes
Most helpful customer reviews
8 of 9 people found the following review helpful.
Comprehensive Review of ITIL For IT Professionals
By mjtwny
ITIL For Beginners is exactly that, a book that will take you from no background knowledge to a basic understanding of the subject. ITIL is an acronym for Information Technology Infrastructure Library. The goal being to more directly link the IT of a company to the needs of the people in the company and the customers of that company. ITIL focuses on service, the current five volumes are ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation and ITIL Continual Service Improvement.
I myself work in IT, for those that already do, this gives some background of how things should work but you won't pick up anything earth shattering here. If you pick this up with the intent of breezing through it and getting certified, well good luck to you, I'd say that your chances of that are slim without any other experience or study/reference sources. Not impossible, just a stretch.
Be aware that this is no light read, you had better be invested in the subject matter or you won't make it past the first onslaught of acronyms (and there's a small army of those to commit to memory). It is very comprehensive in covering all the topics (training, testing, monitoring, reporting, risk management, etc) , some more indepth than others, but enough on all fronts to give you a clear understanding. If you come into this book with some basic IT knowledge and experience then you shouldn't have any trouble with this book and it would provide an excellent resource for certification review. If you come in with no experience and hope to just cram the information from this book into you head and take the exam, think again. It would be a very tough slog.
I have received this product at a discounted rate in exchange for my fair and honest review. I take this very seriously as I like many of you rely on these reviews when making purchases. Nothing has been asked of me other than to give an honest review of the product, and as you can see from my review history it has no effect on my opinion. As others have pointed out please don’t just look at the ratings on these reviews, look at the reasoning behind them as they may be looking at the product for an entirely different use or from an entirely different perspective that you are. If this review has helped you make a decision please hit the Yes button below. Thanks!
4 of 4 people found the following review helpful.
Excellent resource and study guide for people who don't have time, to complete a course.
By Starmar
I have a Master Degree in Business and I'm always looking, researching and studying important topics that can help me in my improvement. One of my interests was to receive my ITIL (Information Technology Infrastructure Library) foundations certification. I listened to the "ITIL: For Beginners" audiobook version and it was easy to understand, very informative and an useful learning tool. I have always found this practice very complicated but this audiobook is helping me now to understand the process related with ITIL. Now a days is so important learning about ITIL practices because are designed to help companies identify areas where they need improvement, providing guidelines and methods on where to make specific changes to reduce costs and increase productivity. Without this knowledge you can not position your business to success.
I believe this book is an excellent study guide for people who do not have time, like me, to complete a course and need to study at their own pace. It covers all the topics you need to know about ITIL and is a good resource for the ones who need to be prepare for the exam. I received this complimentary audiobook in exchange for my honest and unbiased opinion and I highly recommend it!
1 of 1 people found the following review helpful.
ITIL great foundation
By Kindle Customer
I obtained this book for Free in Exchange of an Honest Review.
I really enjoyed reading this book. As a Project Manager you interact with so many different people in different industries. We are not always savvy in that particular industry regarding the rules of the game. One thing I learned from this book is that IT Systems is different from IT Services. IT Systems is the collection of parts that combine and work with one another, thereby the IT System is a cluster of every IT Service. Providing the Service in itself is given by a person who does all the work. Businesses do not want to know all the ins and outs of the process.
Just in like in project management, ITIL has a Service Lifecycle, which is a 5-phase approach to implementing new systems or improving existing services. The 1st Phase is the Service Strategy: in this phase you must consider costs, efficiency and desired performance for the business. 2nd phase Service Design: the breakdown of requests of the business management to the IT Service designers. 3rd Phase Service Transition: The testing phase where we implement a service to see if it will work and not disrupt current services. 4th phase Service Operation: This phase tells us if the testing phase was successful. Lastly the 5th pase: CSI or Continual Service Improvement: In this phase we deploy and continue to test what was implemented and tweek as needed to improve the process and service to the client.
So much more to read and understand. Great book for everyone working in the IT field. New people going to this field should also read this book so they understand the processes they will be using.
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